Typically, these body shops will earn a reputation for sloppy repairs and incorrectness of the overall process because of technicians cutting corners to save time. They’ll do the same repair for every vehicle that comes into their shop, never paying attention to what each car requires in the repair process.Īs we mentioned above, insurance companies will push these national body shop chains to perform faster repairs at a set budget because they are under a contract with them. However, this is also how they save time, neglecting your safety in the process. The technicians at these shops will hardly ever create a repair plan for your car and will approach a repair from “experience” than anything else. High production body shops lack in providing their customers with personalized attention and treat you more like a number in line than anything else. Taking your car to one of these body shop chains is like taking your car to be repaired at a Walmart. Unfortunately, many technicians still do this, especially those working at body shop chains. No technician should get “straight to work” without having a drawn-out plan on what to do. No matter what your insurance company may tell you, your car needs to have its unique repair plan. Insurance companies will put the pressure on the body shop to perform faster repairs, which typically will mean that corners will be cut in the process to save time and money. They want you to get your car back as soon as possible with spending as little as they need to. Why? We’re here to explain the difference between high production body shops and family-run body shops like Rocco’s Collision Center.Ĭar repair is an extremely stressful time, and your insurance company knows this. Everyone would be benefitted, except for the customers. Insurance companies saw this as an opportunity to save money on repairs by sending more cars to these body shop chains. Last year in 2018, two of the largest consolidated created a high production body shop chain with over 1,000 different locations across the country. This would be done in a method known as “consolidation.” ![]() The investors would approach soon-to-be out of business body shop owners to acquire their shops. The only thing left to do was go on a spending spree. So, these investment firms struck a deal between three of the largest auto body shops that had locations across several different regions. Customers would always need collision repair. Insurance companies pay for the repairs, so that would eliminate any cash flow issues. This is a win for both parties.It’s been nearly a decade since a group of private equity investors made a huge discovery that was going to be their next significant investment. As the largest collision repair company in the U.S., Caliber is building a solid footprint in the Charlotte market. ![]() ![]() Hawkins will be joining the Caliber Collision team as the director of Charlotte operations.ĭavid Roberts, managing director at Focus Bankers Automotive Group, said, “It was a pleasure working with Tommy and Brandon to help them find the best home for their business. We’ve done a lot over the past three years and we are looking forward to having even more opportunities to grow with Caliber.” Tommy Morgan, Brandon Hawkins and their team have consistently delivered unparalleled customer satisfaction and industry-leading operational consistency for more than seven decades.”īrandon Hawkins, general manager of B&R, added, “It’s exciting to take the next step for the B&R organization. “The B&R Body Shop facilities and management team are perfectly aligned with our purpose, vision and mission. “We are extremely excited to have the B&R Body Shop organization join forces with Caliber Collision as we continue to grow into the collision repair provider of choice in North and South Carolina,” said Caliber CEO Steve Grimshaw. ![]() Caliber Collision Centers announced it has acquired B&R Body Shop in North Carolina.ī&R Body Shop has served the metro Charlotte area for more than 75 years in North Carolina with six locations in and around the Charlotte area as well as a location in Rock Hills, S.C.
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